At rideandrockcycle.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This policy outlines the conditions under which returns, refunds, and exchanges are processed.

1. Returns

You have 30 days from the date of delivery to return any items purchased from rideandrockcycle.com, provided they meet the return conditions.

a. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • You must have the receipt or proof of purchase.
  • Certain items such as gift cards, downloadable products, and clearance items are non-returnable.

b. Non-Returnable Items

We do not accept returns for:

  • Used bicycles and accessories
  • Customized or personalized products
  • Items on final sale or clearance

2. Return Process

To initiate a return, please contact us at [Insert Contact Email] with your order details and reason for return. Once your return is approved, we will provide instructions on how to send the item back.

Return Address:

Ground Floor, Shop No.1 S No. 77/1A/6/1A, Hadpasar, S K Angan, Sasane Nagar Road, Near Kalubai Mandir, Sasane Nagar, Pune, Pune, Maharashtra, 411028

Please note: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure your return is delivered safely.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

a. Partial Refunds

In some situations, only partial refunds are granted:

  • Items that are returned damaged or not in their original condition.
  • Items returned after the 30-day return window.

b. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account or contact your credit card provider. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [Insert Contact Email]. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5. Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery with details and photos of the issue. We will work with you to resolve the problem by offering a replacement, repair, or refund.

6. Shipping for Returns

You are responsible for paying the shipping costs for returning your item, except in cases where the item is defective, damaged, or incorrect. Shipping costs are non-refundable.

7. Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

rideandrockcycle.com
Email: rideandrock22@gmail.com
Phone: +91 814 962 8795